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FAQs
All of your moving questions answered!
HOW FAR IN ADVANCE SHOULD I SCHEDULE MY MOVE?
The earlier, the better! 2-4 weeks is what we prefer, but if you plan on moving during our peak times (summer, end of month, or weekends), please call us 4-6 weeks before your planned date. We will do our best to accommodate your request!
DO I NEED AN ESTIMATE?
We can provide you with an accurate quote over the phone based on the information and inventory you provide. The more information you can give us the better to avoid surprises on both parties! We do suggest an on-site if you have a larger home (4+ bedrooms), commercial move, or any unusual types of moves. Estimates are free of charge within a reasonable distance!
What type of payments do we accept?
We accept the following payment methods:
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Cash
Checks/Money Orders
Venmo (@extrahandspgh)
PayPal (extrahandspgh@gmail.com)
Most major credit/debit cards
*Card transactions are subject to a 3% service fee except for deposits
Is a Deposit required?
Yes, at the time of booking, we ask for a deposit based on your type of move. These deposits have increased recently due to an influx of cancellations.
For 2-3 mover jobs, there is a $250 deposit.
For 4+ mover jobs, the minimum quote will be taken as a deposit.
For long distance moves, 10% of your quote will be taken.
Deposits must be made at the time of booking or within 72 hours of booking your move to avoid cancellation by the company.
What happens if I need to reschedule or cancel my move?
Contact us as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss further action. We will do our best to accommodate your request!
Due to our high demand, requests for cancellation or rescheduling must be made before 72 hours of your scheduled move. If request are made after 72 hours, you may be subject to a $250 cancellation/rescheduling fee.
Where will the truck park?
Not every location is going to have the most ideal parking situation, so it is important to prepare where our truck will park at each location we are going to. Like some city locations, we may need to park on a busy street.
It is your responsibility to make sure we have somewhere to park that is close to your building! You will need to request a parking permit from the Pittsburgh Parking Authority. Click here for more information!
What other ways can I prepare for my move?
There are many ways to prep for a safe and smooth moving experience! Check out this article on ways you can help prepare.
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