Question 1

What happens if I need to reschedule or cancel my move?

Accepted Answer

Contact us as soon as you can if your move dates have changed. Our staff can process any change to your move plan and help determine the best next steps. We will always do our best to accommodate your request! Your time is valuable, and so is ours. Requests for cancellation or rescheduling must be made at least 72 hours prior to your scheduled move. Requests received within 72 hours of a scheduled move will result in a forfeit of your deposit.

Question 2

What documents need to be signed?

Accepted Answer

There are a few documents located in your customer portal that are required to be e- signed before your move. Documents include your estimate, contract, addendum and FAQs. Additional documentation may be requested if needed.

Question 3

How do I submit my inventory?

Accepted Answer

In the customer portal, towards the right hand corner of the page, click on "Manage Inventory." From there, please use the link to add the rooms in your house and add the items you would like us to move in each room. Please make sure this information is accurate as possible. Photos of your inventory will also be requested to ensure there are no surprises on moving day. These photos can be emailed (extrahandspgh@gmail.com) or texted (412-498-5562). Please include your name and moving date in the subject line.

Question 4

Do I need to submit an inventory if I received an on-site or virtual walkthrough?

Accepted Answer

No. If a walkthrough was completed for your estimate, the inventory has already been uploaded to your file. However, it is your responsibility to review this inventory and notify Pittsburgh Moving of any changes no later than seven (7) days prior to your scheduled move date. Final pricing is subject to adjustment if modifications are not communicated by this deadline, and Pittsburgh Moving cannot be held liable for discrepancies or additional charges resulting from an incomplete or inaccurate inventory.

Question 5

Why do I have to provide photos of the furniture items we are moving?

Accepted Answer

Furniture is made in so many different ways and materials. IKEA furniture is much easier to lift than that 200lbs solid oak dresser you have on the third floor of your house. This helps our movers and staff know the exactly what will be moved and better equip us to provide a smooth moving day, which saves you time, money, and frustration!

Question 6

What materials are included with my move?

Accepted Answer

Yes, when you book movers with a truck through Pittsburgh Moving PGH, we provide moving blankets, plastic wrap, and essential moving equipment at no additional cost. For labor-only services (when no truck is provided), customers are responsible for supplying their own protection materials, straps, and any additional equipment. All moving services—both with or without a truck—include basic tools for disassembly/reassembly and a dolly.

Question 7

What types of materials are included if I am scheduled for packing services?

Accepted Answer

We will provide a variety of different sized boxes, packing paper and tape based on your standard sized home. Materials are charged differently based on your type of move. If you do not have packing materials listed on your estimate, please reach out to one of our staff members for further information!

Question 8

What forms of payment do you accept?

Accepted Answer

We accept most major credit cards, debit cards, cash, or personal check payable to “Pittsburgh Moving PGH” at the time of completion of the Company’s services. A3% non-refundable service fee will be applied to all credit or debit card transactions for final balances. This fee is waived for deposits.

Question 9

Do I need to be present for my move?

Accepted Answer

We encourage all customers to be present during their move to ensure everything is taken from the origin and placed correctly at the destination. If you’re unable to be there, we can still complete the move as long as we have a designated point of contact on-site and clear, detailed instructions for our crew.

Question 10

Where will the moving truck park?

Accepted Answer

It is important to plan where our truck will park at each location. Not everywhere is going to have the most ideal parking situation (especially in Pittsburgh!). Some city locations may require us to park on a busy street or roadway. Please reach out and speak with a staff member if there are certain instructions we need to pass onto the moving crew. It is your responsibility to make sure we have somewhere to park that is close to your building/home! If you live in the city, you will need to request a parking permit from the Pittsburgh Parking Authority. Click here for more information!

Question 11

How do you handle weather conditions such as snow and ice on moving day?

Accepted Answer

The safety of our team and your property is our top priority. If weather conditions, including snow or ice, are present on your moving day, we will take extra precautions to ensure a safe and efficient move. Please note that we recommend the client clear any walkways, driveways, or other areas where our movers will be working. If the conditions are unsafe or could potentially cause delays, we may need to reschedule the move for safety reasons. We encourage you to monitor the forecast and contact us if weather conditions change, so we can work together to adjust plans as needed.

FAQs

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